Kim Thien Tran (CRD #5575725, Sugar Land, Texas) was suspended from association with any FINRA member in all capacities for nine months, according to FINRA's Disciplinary and Other FINRA Actions report for September 2026. An AWC issued on July 2, 2026 found that Tran falsified documents and information relating to a customer's life insurance policy and commingled customer funds with her own. Tran consented to the sanctions and to the entry of findings without admitting or denying them, according to the AWC.
FINRA Findings On Falsified Documents
According to the AWC, Tran falsified documents and information relating to a customer's life insurance policy and commingled customer funds with her own. She consented to the sanctions and to the entry of findings without admitting or denying them. The findings state that Tran altered the address associated with the insurance policy in the insurance company's system, changing it from the customer's address to Tran's residential address.
The findings state that Tran believed the customer, with whom she had a personal friendship and who was infrequently in the United States, had concerns that mail relating to the policy was being intercepted. Tran believed the address change was consistent with the customer's intent but did not confirm this understanding with the customer, per the findings.
While residing abroad, the customer obtained loans totaling $14,790 taken against the life insurance policy's cash value, according to the findings. Tran falsified the loan checks by making them payable to her father, who then signed the checks, and deposited the proceeds into a bank account she jointly owned with her father. She then transferred portions of the funds to her personal bank account.
Tran believed she was authorized to take these actions to safeguard the funds pending their return to the customer, the findings state, but she did not confirm this understanding with the customer. Following a complaint by the customer, the insurance company reversed the loans, according to the AWC.
Customer Dispute Over Loan Checks
BrokerCheck shows a customer dispute filed on November 21, 2024 against Tran at Nylife Securities, which settled on April 7, 2025. The policyowner alleged that the signatures on three loan checks taken from her New York Life Custom Whole Life Insurance policy in April, May, and June 2023 were not hers. The policyowner also alleged that an address change was initiated without her consent.
Per the disclosure, the company offered to reinstate the whole life insurance policy and reverse the loan transactions. The disclosure lists alleged damages of $14,790 and a settlement amount of $16,236.
Prior Customer Dispute And Sanctions
BrokerCheck shows a separate customer dispute, also settled, naming Nylife Securities as the firm involved. The disclosure states that Tran was terminated after she, as the owner and beneficiary of her father's fixed life insurance policy, submitted false documents in support of a death.
FINRA assessed Tran a deferred fine of $5,000 and suspended her from association with any FINRA member in all capacities for nine months. The suspension was in effect from July 2, 2026, through April 1, 2027, according to FINRA's report.
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Sources
This post summarizes public records published by FINRA, including BrokerCheck, as of September 26, 2026. Allegations in customer complaints and arbitrations are claims, not findings, and a settlement is not an admission of wrongdoing. The records may be updated or corrected after this date.
